Welcome to our FAQ section! Here, we’ve compiled answers to the most common questions our clients ask to make your planning process smooth and stress-free. Whether you’re curious about our services, payment structure, or trip customisation, you’ll find everything you need to know. If your question isn’t covered here, feel free to reach out—we’re always happy to assist!
You can make payment via the following methods:
- Internet Bank Transfer / Cheque
- Name of Bank: UOB
Account Name: Epic Travel Tours
Account Type: Current
Account No.: 364-310-126-0
Account Branch: Parkway Parade
- Name of Bank: UOB
- PayNow via UEN
- 53255982K
- Credit Card
Our package includes a comprehensive travel experience tailored to your preferences. It typically covers accommodations, transportation, curated activities, entrance tickets, and a detailed day-to-day itinerary. We handle every detail to ensure a seamless and memorable trip!
We are a licensed online travel designer boutique with Singapore Tourism Board. Our Travel Agent No. is 02538.
There are 3 payments altogether:
Travel Proposal Fee
An upfront travel proposal fee to receive an initial trip overview. If you choose to proceed with our services, this fee will be applied toward your total tour fare.Deposit
A non-refundable 50% deposit to craft your detailed day-to-day itinerary with hotel accommodations. If you decide not to continue, a credit note will be issued for use on future trips.- Final Balance
The remaining tour fare to complete your trip arrangements. After this payment, you’ll receive details for entrance tickets, transportation, and other essentials.
Please refer to the Booking Terms and Conditions.
You can reach out to us anytime via WhatsApp for assistance. We’re always on call to help!
In this technology era, meeting in person isn’t necessary. We’re happy to schedule a virtual meeting if needed. However, with our expertise, less than 0.5% of our clients feel the need for one!
We are an online company and don’t have a physical office. All communications are virtual—via WhatsApp, phone call, email, or virtual meetings. Rest assured, we pride ourselves on being one of the most responsive in the industry!
Our minimum travel duration is 6 days and 5 nights. Let us know if you’d like to plan a longer trip!
No, we don’t arrange transport only, as booking your own accommodation might disrupt the flow of your vacation and could result in locations being out of the way.
Yes, of course! Just let us know your preferences, and we’ll be happy to book the hotel of your choice.