Welcome to our FAQ section! Here, we’ve compiled answers to the most common questions our clients ask to make your planning process smooth and stress-free. Whether you’re curious about our services, payment structure, or trip customisation, you’ll find everything you need to know. If your question isn’t covered here, feel free to reach out—we’re always happy to assist!
You can make payment via the following methods:
- Internet Bank Transfer / Cheque
- Name of Bank: UOB
Account Name: Epic Travel Tours
Account Type: Current
Account No.: 364-310-126-0
Account Branch: Parkway Parade
- Name of Bank: UOB
- PayNow via UEN
- 53255982K
- Credit Card
Our package includes a comprehensive travel experience tailored to your preferences. It typically covers accommodations, transportation, curated activities, entrance tickets, and a detailed day-to-day itinerary. We handle every detail to ensure a seamless and memorable trip!
We are a licensed online travel designer boutique with Singapore Tourism Board. Our Travel Agent No. is 02538.
Our payment process is designed around three stages:
1. Travel Design Fee
After your consultation, if you decide to proceed, a non-refundable Travel Design Fee is payable for us to design your trip concept, routing, pacing and recommendations.
If you engage Epic Travel Designer to arrange your trip after the Travel Design phase, the full Travel Design Fee will be credited towards your final tour fare.
2. Trip Deposit
Once you accept the Travel Proposal and decide to engage us for your trip arrangements, a 50% Trip Deposit is required. We then begin detailed planning and bookings for your accommodation, transport, experiences and other agreed arrangements.
If you subsequently cancel, the Trip Deposit is non-refundable. Where applicable, a credit note may be issued for future travel, subject to supplier commitments and our Terms and Conditions.
3. Final Balance
The remaining balance is due 8 weeks before departure. We will then complete the outstanding trip arrangements and prepare the final travel details and documentation for your journey.
Please refer to the Booking Terms and Conditions.
You can reach out to us anytime via WhatsApp for assistance. We’re always on call to help!
In this technology era, meeting in person isn’t necessary. Our preferred mode of communication is via whatsapp. Calls are strictly by appointment only.
We are an online company and don’t have a physical office. All communications are virtual—via WhatsApp, phone call, email, or virtual meetings. Rest assured, we pride ourselves on being one of the most responsive in the industry!
Our minimum travel duration is 6 days and 5 nights. Let us know if you’d like to plan a longer trip!
No, we don’t arrange transport only, as booking your own accommodation might disrupt the flow of your vacation and could result in locations being out of the way.
Yes, of course! Just let us know your preferences, and we’ll be happy to book the hotel of your choice.
We offer all-inclusive packaged pricing, not itemised breakdowns.
Because of our partnerships and contracted rates with hotels and service providers, these prices are confidential and bundled into a single trip investment. This allows us to design freely based on your experience, not constrained by piecemeal line items. It ensures we can secure better value and exclusive arrangements for you.